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HomeMy WebLinkAboutComplaints from Shenandoah Resident 12.22.1986Cf Ci ty of College Station POST OFFICE BOX 9960 1101 TEXAS AVENUE COLLEGE STATION, TEXAS 77840 -2499 M E M O R A N D U M TO: Councilman Pat Boughton FROM: King Cole, City Manager f„k C- DATE: December 22, 1986 SUBJECT: Complaints from Shenandoah Resident I have reviewed the complaints from the Shenandoah resident with the appropriate staff members and have a response for you on each of those issues. 1. LACK OF POLICE PROTECTION I have discussed this matter with Edgar Feldman and he indicates that it may be possible that they are not getting as much patrol as they should because of the location of the Shenandoah Subdivision. Major Feldman has assured me that he will instruct the respective patrol shifts to start patrolling Shenandoah on a regular basis. Major Feldman did inform me that the Shenandoah Subdivision does have two of our patrol officers living within the subdivision. The complaint that I received indicated that there were some car break -ins that were reported that were never responded to. In order for me to give a proper response to this issue I need to know when the car break -ins were reported so the police department can review the complaints. 2. TRAFFIC SIGNAL AT HIGHWAY 6 The individual making this complaint indicated that it takes 35 minutes to get out on Highway 6 in the morning. They have requested that we consider placing a traffic light at that intersection. I have discussed this matter with Elrey Ash and he informs me that the intersection of Highway 6 and the main drive going into Shenandoah Subdivision are not located within the College Station city limits. The only entity with authority to install a traffic signal at that location is the Highway Department. The capital improvements office has submitted a letter to the Highway Department asking that they study the traffic conditions at that intersection to determine whether it warrants a traffic light. I would mention to you that the future plans for Highway 6 South include some major improvements which will eliminate the possibility of Shenandoah traffic entering directly onto Highway 6. In the future it will be necessary for them to travel to an overpass on Greens Prairie Road to go either Councilman Boughton December 22, 1986 Page 2 north or south on Highway 6. 3. EXTRA CHARGES FOR TELEPHONE SERVICE The resident making the complaint to you indicated that they must pay fifty cents extra per month for phone service as an out - of -city charge. Cindy Magoon has discussed this with General Telephone and they informed her that this is correct. The telephone company is permitted, through tariffs approved by the Public Utility Commission of Texas, to charge extra for phone service that requires a lengthy line extension. Apparently, Shenandoah Subdivision meets this criteria. This tariff is established by the Public Utility Commission and the City has no ability to approve or disapprove the charging of the extra fifty cents. 4. NO CABLE TELEVISION The person is correct in informing you that there is no cable television available in the Shenandoah Subdivision. Cindy Magoon has discussed this with Mr. John E. Southard, System Manager for the local McCaw System, and he informs us that this subdivision does not meet the minimum housing density requirements for mandatory service according to the City's franchise agreement with McCaw Cable. However, he does indicate that McCaw will make every effort to serve the residents of this subdivision at the earliest possible date. I am not sure what this comment, by McCaw, means. The earliest possible date could be the year 2000. I think it is also important to point out that presently our local McCaw Cable franchise is for sale. I don't envision McCaw making major capital improvements to the system while it is up for sale. I am afraid we will have to wait until after the system is sold to a new cable company before we can realistically expect an extension to the Shenandoah Subdivision. 5. FLOODING PROBLEMS The person making this complaint indicates that there are flooding problems in the subdivision. Furthermore, this person indicates that they have personally spent seven thousand dollars to correct the problem at their home. It is my understanding, from talking to employees of the engineering staff, that there are serious flooding problems in the Shenandoah Subdivision. It is my understanding that these flooding problems are caused by the fact that the subdivision was never completed as planned. This also means that the drainage improvements were never completed. As a result there are some flooding problems that will not be corrected until the subdivision is completed and the drainage improvements are completed. It is my understanding that the original subdivider went into bankruptcy. I don't know when a developer will ever take the initiative to go into that subdivision and Councilman Boughton December 22, 1986 Page 3 complete the subdivision or complete the drainage work. Of course, this brings up the question of what responsibility the City has to go in and finish out the necessary drainage systems. Pat, that is about all I know about the complaints that you have received to date. If, after reading this memo, you still have questions about the complaints then bring it to my attention and I will try to get an answer. F :C :tir Ms. Cindy Magoon City of College Station P. 0. Box 9960 College Station, Texas 77840 Dear Ms. Magoon, This will confirm our conversation regarding the Shenandoah subdivision which is shown to be within the College Station city limits, but outside our Base Rate Area (BRA). As I indicated to you on the map, our Base Rate Area is that portion or portions of an exchange area, usually the continously built -up section surrounding and including the central office or offices, within which any of the regularly offered classes of service, except rural or service station service, are offered. This area may be described by means of a map specifically identifying the area. Consequently those residents located outside our Base Rate Area would pay excess mileage per main station (one party service) per 1/4 mile or fraction thereof, air line measurement from the customer's station to the nearest point on the Base Rate Area boundary. Should you need any further information, please let me know. Sincerely, . A. Erwin Customer Service Manager tklitZPV RECEIVED DEC P. 0. Box 3158 Bryan, Texas 77805 December 30, 1986 1 1996 5 ` Dear Cindy: I talked on the telephone today with Bob Shepherd, the vendor, and he still feels the furniture will be shipped out from the factory in Pennsylvania on Jan. 5. He will telephone the factory next Monday, to verify any change. I was not able to get him to commit to a "best guess" as to when it would arrive. Also, there are still some odds and ends with the Danish equipment that are yet to arrive. I asked him if he thought we would have everything by Jan. 15, and he wouldn't commit, but said it sounds reasonable. I finally found my measurements of the neat little refrigerator. It is: 18" in width 18" height 19 1/2" in depth A small cart like table like you see for microwaves ovens would be nice in that space -- especially if it had a cabinet bottom. Whatever you can fit into the budget, we will appreciate. I have seen them for under $50. Something else that is going to be necessary to buy is a dolly. So far we have used the library's dolly, carrying it down to the branch and back. We will always have the need of moving heavy boxes of books. I know nothing about the specifications for this type of equipment - -maybe Virginia has a catalog of this kind of equipment. It should be a sturdy one - -ours is. Can Virginia let me know of a local source for disposable bags for the vacuum? It came with only one! Thanks, Clara B. Mounce Dec. 23, 1986