The URL can be used to link to this page

Home My WebLink AboutUBI 2018 MARCH_APRILPayment options no longer available include night drop-off at Utility Customer Service (effective March 19) and the use of e-checks for one-time payments, which will now require the use of a debit or credit card. The outage hotline will also not change. If you have an electric, water or wastewater outage or emergency, have your account number ready and call 855.528.4278. We will still offer auto-leave on, but it covers all services. The electric and water only option will no longer be available. Utility Customer Service thanks our customers in advance for their patience as we shift to the new portal. The hold time for calls and the lines may be a little longer as we all make this transition, but we will do our best to serve everyone as quickly as possible. FOR MORE INFORMATION: Visit: cstx.gov/ucs Email: utilities@cstx.gov Call: 979.764.3535 Inside College Station * * * * * * * C C S * Home of Texas A&M University ® * College Station, Texas * * * * * * * A fter more than two decades, it’s time to replace College Station Utilities’ online billing system. Like any change, it will require effort by you and our staff — but together we can do it. There will soon be a new Citizen’s Self Service online billing system. The website will remain epay.cstx.gov, but the portal will be different and your bill will also have a new look. Flip to the back of this sheet to view an example of how the new bill will be laid out. When you receive this newly designed bill you’ll need to create a new username and password.There will be no change or interruption to your current services during this transition. Your rates, due dates, deposit requirements, budget billing, SimpleBills, and cut-off process will remain the same. You may still pay with a bank draft, debit or credit card, by phone, or in person. Automatic payments with a bank draft will continue as normal, but if you use a debit or credit card, you must re-enroll at epay.cstx.gov after receiving your newly designed bill.You will need to make a payment on the utility account to enroll in automatic payments. NEW BILLING SYSTEM COMING SOON events LICK CREEK NATURE CENTER This facility is open and available for rent. There are also a variety of programs and activities offered for all ages. Learn more by visiting cstx.gov/LickCreek. LIFEGUARD TRAINING & WATER SAFETY INSTRUCTOR CERTIFICATION PROGRAMS Registration is underway. Variety of sessions to choose from. cstx.gov/swim, 979.764.3540 ATHLETIC REGISTRATION DATES Adult Volleyball: March 19-May 6 Adult Softball: March 19-May 6 Youth Basketball: March 19-May 6 Challenger Bowling: March 19-June 20 Youth & Adult Tennis: May 7-June 11 cstx.gov/sports, 979.764.3486 BRAZOS VALLEY EARTH DAY April 21 • 11 a.m.-3 p.m. Wolf Pen Creek Park BrazosValleyEarthDay.com HOUSEHOLD HAZARDOUS WASTE COLLECTION EVENT April 28 • 7 a.m.-2 p.m. TAMU University Services Building TwinOaksHHW.com, 979.764.3809 PARKS SUMMER OPEN HOUSE April 28 • 9 a.m.-12 p.m. Lincoln Recreation Center cstx.gov/events, 979.764.3486 STARLIGHT MUSIC SERIES May 5 & 19, June 2 & 9 Wolf Pen Creek Amphitheater Artist announcements coming soon! cstx.gov/starlight, 979.764.3486 MARCH-APRIL 2018 UTILITY BILLUTILITY BILLCUSTOMER COPYREMIT PORTIONKeep this copy for your records.Please write your Customer Number & Account Number on your check and enclose this portion of the bill with your payment. Customer Service: 979-764-3535, 800-849-6623Payment: 979-764-EPAYWebsite: www.cstx.gov/ucsOffice Hours: Mon-Fri 8:00 am-5:00 pmOutage/Emergency: 1-855-528-4278Customer Service: 979-764-3535, 800-849-6623Payment: 979-764-EPAYWebsite: www.cstx.gov/ucsOffice Hours: Mon-Fri 8:00 am-5:00 pmCustomer NameService AddressCustomer Number - Account NumberBill DateBill NumberCURRENT RESIDENTAUTO PAY CUSTOMER - DO NOT MAKE A MANUAL PAYMENTAUTO PAY CUSTOMER - DO NOT MAKE A MANUAL PAYMENTCOPY TOYOUR METER(S) WILL BE READ ON XX/XX/XX. PLEASE BE SURE THERE IS ADEQUATE ACCESS TO YOUR METER(S). THANK YOU.Detach and return the portion below with your paymentCURRENT RESIDENT1101 TEXAS AVECOLLEGE STATION, TX 77840Remit To:College Station UtilitiesPO Box 10230College Station, TX 77842-02301101 TEXAS AVE02/02/2018123-12345601/18/201810000000Current Billing Due DateBalance Forward is 52.87 and subject to cut off on 03/01/2018Charge DescriptionMeter NumberPrevious Read DateCurrentRead DatePrevious ReadingCurrent ReadingRead CodeUsageCharge AmountEL-RES12345678 10/06/201701/08/20183251 3763 E512 KWH66.85EL-RES-DEL CHARGE3251 3763512 KWH2.56EL-CITY TAX1.04WA-RES23456789 10/06/201701/08/20181520 1522 E2 THOUS14.71SW-RESIDENTIAL1520 15222 THOUS20.28SA-RES14.40SA-RES10.10SA-CITY TAX.37SA-STATE TAX1.65DR-RESIDENTIAL5.00ROADWAY MAINT FEE-RES7.78Total Current Billing144.74Previous Balance0.00Adjustments0.00Less Payments Received 0.00Less Deposits Applied0.00Total Due$144.74Consumption AnalysisElectricWaterPeriodDaysKWHDaily Avg KWHMGWDaily Avg MGWCurrent945125.4520.02Last Month291765 60.8650.17Year AgoREAD CODEA = ActualE = EstimateF = FinalService AddressBill Number Customer Number-Account NumberDue DateAmount Due1101 TEXAS AVE10000000123-12345602/02/2018$144.74Amount Due After Due Date$159.2100000012300000013254642132146000123012NEW BILL DESIGNBCCDDDEEFFGGHHIIJJBAAThis is where you will ﬁnd your utility account number. Be sure to use the full account number with all correspondence.This is where you will ﬁnd your individual charge details, meter readings and usages. EL: Electric, WA: Water, SA: Sanitation, SW: Sewer, DR: DrainageThis is an alert message for those about to be disconnected. A date will be included. If you are enrolled in Automatic Payments (Auto Pay), this message will appear on your bill. If you are currently enrolled in Auto Pay with a debit or credit card, you will need to re-enroll after receiving your newly designed bill. Part of the enrollment process is making a payment on the utility account.Check the message area for important messages from College Station Utilities.This chart is your usage history. It’s helpful for conservation purposes by alerting you to possible excessive usage.This is the total amount due, which includes any past due charges from the last billing cycle. Payment options include:a. Online: epay.cstx.gov (can also enroll in bank draft or auto pay)b. Phone: 79.764-ePay (3729) or 800.849.6623c. Mail: Utility Customer Service 310 Krenek Tap Rd. P.O. Box 10230 College Station, TX 77840d. In-person: 310 Krenek Tap Rd., College Station, TX, Monday-Friday, 8 a.m.-5 p.m.Helps you identify if your meter readings are actual, estimated or ﬁnal reads.If paying by check, detach and return this stub with your payment.This shows the amount due if you do not pay by the due date.Questions? Call Utility Customer Service at 979.764.3535 or email utilities@cstx.gov??