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HomeMy WebLinkAboutUBI 2018 MARCH_APRILPayment options no longer available include night drop-off at Utility Customer Service (effective March 19) and the use of e-checks for one-time payments, which will now require the use of a debit or credit card. The outage hotline will also not change. If you have an electric, water or wastewater outage or emergency, have your account number ready and call 855.528.4278. We will still offer auto-leave on, but it covers all services. The electric and water only option will no longer be available. Utility Customer Service thanks our customers in advance for their patience as we shift to the new portal. The hold time for calls and the lines may be a little longer as we all make this transition, but we will do our best to serve everyone as quickly as possible. FOR MORE INFORMATION: Visit: cstx.gov/ucsEmail: utilities@cstx.govCall: 979.764.3535 Inside College Station * * * * * * * C C S * Home of Texas A&M University® * College Station, Texas * * * * * * * After more than two decades, it’s time to replace College Station Utilities’ online billing system. Like any change, it will require effort by you and our staff — but together we can do it. There will soon be a new Citizen’s Self Service online billing system. The website will remain epay.cstx.gov, but the portal will be different and your bill will also have a new look. Flip to the back of this sheet to view an example of how the new bill will be laid out. When you receive this newly designed bill you’ll need to create a new username and password.There will be no change or interruption to your current services during this transition. Your rates, due dates, deposit requirements, budget billing, SimpleBills, and cut-off process will remain the same. You may still pay with a bank draft, debit or credit card, by phone, or in person. Automatic payments with a bank draft will continue as normal, but if you use a debit or credit card, you must re-enroll at epay.cstx.gov after receiving your newly designed bill.You will need to make a payment on the utility account to enroll in automatic payments. NEW BILLING SYSTEM COMING SOON events LICK CREEK NATURE CENTER This facility is open and available for rent. There are also a variety of programs and activities offered for all ages. Learn more by visiting cstx.gov/LickCreek. LIFEGUARD TRAINING & WATER SAFETY INSTRUCTOR CERTIFICATION PROGRAMS Registration is underway. Variety of sessions to choose from. cstx.gov/swim, 979.764.3540 ATHLETIC REGISTRATION DATES Adult Volleyball: March 19-May 6 Adult Softball: March 19-May 6 Youth Basketball: March 19-May 6 Challenger Bowling: March 19-June 20 Youth & Adult Tennis: May 7-June 11 cstx.gov/sports, 979.764.3486 BRAZOS VALLEY EARTH DAY April 21 • 11 a.m.-3 p.m. Wolf Pen Creek Park BrazosValleyEarthDay.com HOUSEHOLD HAZARDOUS WASTE COLLECTION EVENT April 28 • 7 a.m.-2 p.m. TAMU University Services Building TwinOaksHHW.com, 979.764.3809 PARKS SUMMER OPEN HOUSE April 28 • 9 a.m.-12 p.m. Lincoln Recreation Center cstx.gov/events, 979.764.3486 STARLIGHT MUSIC SERIES May 5 & 19, June 2 & 9 Wolf Pen Creek Amphitheater Artist announcements coming soon! cstx.gov/starlight, 979.764.3486 MARCH-APRIL 2018 U T I L I T Y B I L L U T I L I T Y B I L L C U S T O M E R C O P Y R E M I T P O R T I O N K e e p t h i s c o p y f o r y o u r r e c o r d s . P l e a s e w r i t e y o u r C u s t o m e r N u m b e r & A c c o u n t N u m b e r o n y o u r c h e c k a n d e n c l o s e t h i s p o r t i o n o f t h e b i l l w i t h y o u r p a y m e n t . C u s t o m e r S e r v i c e : 9 7 9 - 7 6 4 - 3 5 3 5 , 8 0 0 - 8 4 9 - 6 6 2 3 P a y m e n t : 9 7 9 - 7 6 4 - E P A Y W e b s i t e : w w w . c s t x . g o v / u c s O f f i c e H o u r s : M o n - F r i 8 : 0 0 a m - 5 : 0 0 p m O u t a g e / E m e r g e n c y : 1 - 8 5 5 - 5 2 8 - 4 2 7 8 C u s t o m e r S e r v i c e : 9 7 9 - 7 6 4 - 3 5 3 5 , 8 0 0 - 8 4 9 - 6 6 2 3 P a y m e n t : 9 7 9 - 7 6 4 - E P A Y W e b s i t e : w w w . c s t x . g o v / u c s O f f i c e H o u r s : M o n - F r i 8 : 0 0 a m - 5 : 0 0 p m C u s t o m e r N a m e S e r v i c e A d d r e s s C u s t o m e r N u m b e r - A c c o u n t N u m b e r B i l l D a t e B i l l N u m b e r C U R R E N T R E S I D E N T A U T O P A Y C U S T O M E R - D O N O T M A K E A M A N U A L P A Y M E N T A U T O P A Y C U S T O M E R - D O N O T M A K E A M A N U A L P A Y M E N T C O P Y T O Y O U R M E T E R ( S ) W I L L B E R E A D O N X X / X X / X X . P L E A S E B E S U R E T H E R E I S A D E Q U A T E A C C E S S T O Y O U R M E T E R ( S ) . T H A N K Y O U . D e t a c h a n d r e t u r n t h e p o r t i o n b e l o w w i t h y o u r p a y m e n t C U R R E N T R E S I D E N T 1 1 0 1 T E X A S A V E C O L L E G E S T A T I O N , T X 7 7 8 4 0 R e m i t T o : C o l l e g e S t a t i o n U t i l i t i e s P O B o x 1 0 2 3 0 C o l l e g e S t a t i o n , T X 7 7 8 4 2 - 0 2 3 0 1 1 0 1 T E X A S A V E 0 2 / 0 2 / 2 0 1 8 1 2 3 - 1 2 3 4 5 6 0 1 / 1 8 / 2 0 1 8 1 0 0 0 0 0 0 0 C u r r e n t B i l l i n g D u e D a t e B a l a n c e F o r w a r d i s 5 2 . 8 7 a n d s u b j e c t t o c u t o f f o n 0 3 / 0 1 / 2 0 1 8 C h a r g e D e s c r i p t i o n M e t e r N u m b e r P r e v i o u s R e a d D a t e C u r r e n t R e a d D a t e P r e v i o u s R e a d i n g C u r r e n t R e a d i n g R e a d C o d e U s a g e C h a r g e A m o u n t E L - R E S 1 2 3 4 5 6 7 8 1 0 / 0 6 / 2 0 1 7 0 1 / 0 8 / 2 0 1 8 3 2 5 1 3 7 6 3 E 5 1 2 K W H 6 6 . 8 5 E L - R E S - D E L C H A R G E 3 2 5 1 3 7 6 3 5 1 2 K W H 2 . 5 6 E L - C I T Y T A X 1 . 0 4 W A - R E S 2 3 4 5 6 7 8 9 1 0 / 0 6 / 2 0 1 7 0 1 / 0 8 / 2 0 1 8 1 5 2 0 1 5 2 2 E 2 T H O U S 1 4 . 7 1 S W - R E S I D E N T I A L 1 5 2 0 1 5 2 2 2 T H O U S 2 0 . 2 8 S A - R E S 1 4 . 4 0 S A - R E S 1 0 . 1 0 S A - C I T Y T A X . 3 7 S A - S T A T E T A X 1 . 6 5 D R - R E S I D E N T I A L 5 . 0 0 R O A D W A Y M A I N T F E E - R E S 7 . 7 8 T o t a l C u r r e n t B i l l i n g 1 4 4 . 7 4 P r e v i o u s B a l a n c e 0 . 0 0 A d j u s t m e n t s 0 . 0 0 L e s s P a y m e n t s R e c e i v e d 0 . 0 0 L e s s D e p o s i t s A p p l i e d 0 . 0 0 T o t a l D u e $ 1 4 4 . 7 4 C o n s u m p t i o n A n a l y s i s E l e c t r i c W a t e r P e r i o d D a y s K W H D a i l y A v g K W H M G W D a i l y A v g M G W C u r r e n t 9 4 5 1 2 5 . 4 5 2 0 . 0 2 L a s t M o n t h 2 9 1 7 6 5 6 0 . 8 6 5 0 . 1 7 Y e a r A g o R E A D C O D E A = A c t u a l E = E s t i m a t e F = F i n a l S e r v i c e A d d r e s s B i l l N u m b e r C u s t o m e r N u m b e r - A c c o u n t N u m b e r D u e D a t e A m o u n t D u e 1 1 0 1 T E X A S A V E 1 0 0 0 0 0 0 0 1 2 3 - 1 2 3 4 5 6 0 2 / 0 2 / 2 0 1 8 $ 1 4 4 . 7 4 A m o u n t D u e A f t e r D u e D a t e $ 1 5 9 . 2 1 0 0 0 0 0 0 1 2 3 0 0 0 0 0 0 1 3 2 5 4 6 4 2 1 3 2 1 4 6 0 0 0 1 2 3 0 1 2 N E W B I L L D E S I G N B C C D D D E E F F G G H H I I J J B A A T h i s i s w h e r e y o u w i l l fi n d y o u r u t i l i t y a c c o u n t n u m b e r . B e s u r e t o u s e t h e f u l l a c c o u n t n u m b e r w i t h a l l c o r r e s p o n d e n c e . T h i s i s w h e r e y o u w i l l fi n d y o u r i n d i v i d u a l c h a r g e d e t a i l s , m e t e r r e a d i n g s a n d u s a g e s . E L : E l e c t r i c , W A : W a t e r , S A : S a n i t a t i o n , S W : S e w e r , D R : D r a i n a g e T h i s i s a n a l e r t m e s s a g e f o r t h o s e a b o u t t o b e d i s c o n n e c t e d . A d a t e w i l l b e i n c l u d e d . I f y o u a r e e n r o l l e d i n A u t o m a t i c P a y m e n t s ( A u t o P a y ) , t h i s m e s s a g e w i l l a p p e a r o n y o u r b i l l . I f y o u a r e c u r r e n t l y e n r o l l e d i n A u t o P a y w i t h a d e b i t o r c r e d i t c a r d , y o u w i l l n e e d t o r e - e n r o l l a f t e r r e c e i v i n g y o u r n e w l y d e s i g n e d b i l l . P a r t o f t h e e n r o l l m e n t p r o c e s s i s m a k i n g a p a y m e n t o n t h e u t i l i t y a c c o u n t . C h e c k t h e m e s s a g e a r e a f o r i m p o r t a n t m e s s a g e s f r o m C o l l e g e S t a t i o n U t i l i t i e s . T h i s c h a r t i s y o u r u s a g e h i s t o r y . I t ’ s h e l p f u l f o r c o n s e r v a t i o n p u r p o s e s b y a l e r t i n g y o u t o p o s s i b l e e x c e s s i v e u s a g e . T h i s i s t h e t o t a l a m o u n t d u e , w h i c h i n c l u d e s a n y p a s t d u e c h a r g e s f r o m t h e l a s t b i l l i n g c y c l e . P a y m e n t o p t i o n s i n c l u d e : a . O n l i n e : e p a y . c s t x . g o v ( c a n a l s o e n r o l l i n b a n k d r a f t o r a u t o p a y ) b . P h o n e : 7 9 . 7 6 4 - e P a y ( 3 7 2 9 ) o r 8 0 0 . 8 4 9 . 6 6 2 3 c . M a i l : U t i l i t y C u s t o m e r S e r v i c e 3 1 0 K r e n e k T a p R d . P . O . B o x 1 0 2 3 0 C o l l e g e S t a t i o n , T X 7 7 8 4 0 d . I n - p e r s o n : 3 1 0 K r e n e k T a p R d . , C o l l e g e S t a t i o n , T X , M o n d a y - F r i d a y , 8 a . m . - 5 p . m . H e l p s y o u i d e n t i f y i f y o u r m e t e r r e a d i n g s a r e a c t u a l , e s t i m a t e d o r fi n a l r e a d s . I f p a y i n g b y c h e c k , d e t a c h a n d r e t u r n t h i s s t u b w i t h y o u r p a y m e n t . T h i s s h o w s t h e a m o u n t d u e i f y o u d o n o t p a y b y t h e d u e d a t e . Q u e s t i o n s ? C a l l U t i l i t y C u s t o m e r S e r v i c e a t 9 7 9 . 7 6 4 . 3 5 3 5 o r e m a i l u t i l i t i e s @ c s t x . g o v ? ?