HomeMy WebLinkAbout10/10/1988 - Joint Minutes City Council MINUTES
CITY COUNCIL JOINT SPECIAL MEETING
MONDAY, OCTOBER 10. 1988
3:30 P.M.
MEMBERS PRESENT:
Mayor Ringer, Councilmen Brown, Haddox,
Gardner, McIlhaney, Btrdwell
STAFF PRESENT:
City Manager Ragland, City Secretary Jones,
City Attorney Locke, PARD Director Beachy,
Assistant Director PARD Clsneros, Assistant
to the City Manager Piwonka, Police Chief
StroDe, Director of CIP Ash, Personnel
Director Dlckson, Members of the Customer
Service Training Team
Agenda Item No. 1 - Kick off the Customer Service Pro~r~_ ID
Colleg~ Station and Br¥~g~
Bryan Mayor Marvin Tare opened the meeting and welcomed
everyone to the Bryan Council Chambers. He introduced College
Station City Manager Ron Ragland who presented a brief intro-
duction to the program.
Mr. Ragland introduced Mr. Rick Ross and Lisa Curry of Ross
Lewis & Associates.
Mr. Ross appreciated the opportunity to provide the cities this
quality service program. He explained several aspects of the
program. He presented a video tape of Mr. Tom Peters who is
the author of "In Search of Excellence" and a well known
speaker throughout the country.
After viewing the tape, Ms. Lisa Curry made a few comments.
She explained three ways to establish customer service
orientation in the organization: l) top management; 2)
everyone is a customer; and, 3) products and services are
managed differently.
Mr. Ross explained three results offered by the program:
l) improved quality level of service; 2) lower cost; and,
3) effective teams created from the program.
The trainers for Bryan and College Station introduced
themselves.
Bryan City Manager Ernie Clark made several comments.
City Council Joint Special Meeting
Monday, October 10, 1988
Page 2
Mayor Tate adjourned the meeting.
APPROVED:
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